Privacy Policy - Osteopathy By David Ayres

Last Updated: 29 March 2025

1. Introduction

Osteopathy By David Ayres ("I," "me," or "my") is committed to protecting your privacy. This Privacy Policy explains how I collect, use, disclose, and safeguard your information when you visit my clinic or use my services. Please read this Privacy Policy carefully.

2. Information I Collect

I may collect personal information about you in a variety of ways. The information I may collect includes:

Personal Data: Personally identifiable information, such as your name, address, email address, phone number, date of birth, and health information.

Payment Data: Information necessary to process your payments, such as your credit card number and billing address, collected through Stripe.

Usage Data: Information on how you access and use my services, collected through Splose, such as appointment history, treatment notes, and communication logs.

3. How I Use Your Information

Having accurate information about you permits me to provide you with a smooth, efficient, and customised experience. Specifically, I may use information collected about you via my clinic or through Splose and Stripe to:

Provide and manage osteopathic services.

Schedule and manage appointments.

Process payments and manage billing.

Communicate with you, including appointment reminders and health-related information.

Maintain health records and treatment notes.

Improve my services and client experience.

Comply with legal and regulatory requirements.

4. Sharing Your Information

I may share your information in the following situations:

With Service Providers: I use Splose for appointment management and record-keeping and Stripe for payment processing. These providers have their own privacy policies and data handling practices.

Legal Obligations: I may disclose your information where I am legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

With Your Consent: I may share your information with third parties with your explicit consent.

5. Security of Your Information

I use administrative, technical, and physical security measures to help protect your personal information. While I have taken reasonable steps to secure the personal information you provide to me, please be aware that despite my efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

I retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Health records are kept in accordance with legal and professional guidelines.

7. Your Rights

You may have certain rights regarding your personal information, including the right to:

Access the personal information I hold about you.

Request corrections to inaccurate or incomplete information.

Request the deletion of your personal information, subject to legal restrictions.

Object to or restrict certain processing of your information.

8. Third-Party Services

Splose and Stripe are third-party services I use. Their privacy policies govern their collection and use of your information. I recommend reviewing their privacy policies.

Splose: For appointment management and record-keeping.

Stripe: For payment processing.

9. Changes to This Privacy Policy

I may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. I encourage you to review this Privacy Policy frequently to be informed of how I am protecting your information.

10. Contact Me

If you have questions or comments about this Privacy Policy, please contact:

David Ayres

Osteopathy By David Ayres

me@davidayres.nz

This privacy policy is intended to provide a general overview of my data practices. It is not a substitute for legal advice. You may need to consult with a legal professional to ensure compliance with all relevant regulations.